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Social Media Assistant

  • Reporting to: Head of Marketing & Communications
  • Hours: 35 hours – Remote working

Overview of the role:

The aim of this role is to grow awareness and engagement across the charity’s social media channels to deepen engagement and grow a strong community of supporters and members who feel connected and committed to improving cat welfare worldwide. The audience base is varied – vets, vet nurses, students, breeders, feline behaviour experts, those working with unowned cats, cat sitters/cattery workers, corporate veterinary groups, commercial companies and cat owners.

The successful candidate will communicate consistently using the tone of voice and brand of the charity with an understanding of individual audiences and work closely with internal staff and cat experts to collate content, manage the development of the social media channels, schedule posts and report back on activity and areas of interest. Topics will include cat welfare, promotion of congresses, membership or courses and other areas of the charity’s interest.

Responsibilities of the role:

  • Collaborating internally with colleagues to create social media posts for Facebook, Twitter, Instagram, LinkedIn, and responding to external posts aligned to the charity’s ethos and policies
  • Sourcing Images and updating the in-house content library
  • Linking to external content/specialists
  • Scheduling all social media posts in social media software and coordinating with posts from other departments to ensure posted content arrives on schedule
  • Monitoring, engaging and responding to questions and queries
  • Creating graphics/templates/image editing using Canva/Photoshop or similar
  • Identifying opportunities to grow engagement and maximise content or fundraising
  • Presenting top level analysis and areas of interest monthly to the content planning group
  • Using Google analytics and social media software analytic tools to monitor success on the website and social media and flag potential issues.
  • Liaising with an external agency for monthly statistical analysis/audit and report findings to the Head of Marketing & Communications.
  • Maintaining database to collate feedback from supporters on social media
  • Ensuring H&S and safe practises are maintained at all times and that risk identified, are reported or actioned as quickly as possible.
  • Ensuring data protection and the policy and processes are maintained across the Charity’s business, client and Company data, working with the Data Protection Manager (DPM) on any issues or concerns.

View the full job description and person specification here.

To apply, indicate the role you’re applying for and send your CV and covering letter to patricia.hawkhead@icatcare.org and jemma.copas@icatcare.org.


PR and Communications Assistant

  • Reporting to: Head of Marketing & Communications
  • Hours: Full Time 35 hours

Overview of the role:

The focus of this role is to support the Marketing & Communications team in a range of activities, including being the point of contact for incoming copy, the creation and distribution of press releases, collaboration on and production of monthly newsletters (for a range of stakeholders from vets and vet nurses to cat owners), annual review, email campaigns and other marketing/PR related activities. The successful candidate will have flair, enthusiasm and resilience with the ability to adapt to change in a varied, fast-paced environment.

Responsibilities of the Role:

  • Writing and distributing press releases in collaboration with colleagues
  • Responding to a wide range of requests, ranging from social media, webpages, emails, campaigns, high-level charity communications.
  • Proof reading/editing other work from in-house/external sources
  • Managing and maintaining the PR contact database
  • Providing the layout, production and delivery of the Feline Focus newsletter
  • Review and feedback on relevant PR/news for in-house experts
  • Collating copy, developing and distributing newsletters for a range of stakeholders including vets, vet nurses, owners and people working with cats.
  • Ensuring that all marketing assets are on brand and in-line with the organisation’s overall marketing objectives, strategic plan and messaging.
  • Sourcing photos with appropriate permissions, mindful of cat welfare principles.
  • Working with the executive team and all departments to produce the annual review.
  • Ensuring materials are kept up to date
  • Updating/creating webinar adverts
  • Sending marketing invoices to accounts
  • Supporting and contributing to marketing projects in the organisation, for example International Cat Day.
  • Working on a range of PR activities and copywriting as required
  • Ensuring H&S and safe practises are maintained at all times and that risks identified are reported or actioned as quickly as possible.
  • Ensuring data protection and the policy and processes are maintained across the charity’s business, client and Company data, working with the Data Protection Manager (DPM) on any issues or concerns.

View the full job description and person specification here.

To apply, indicate the role you’re applying for and send your CV and covering letter to patricia.hawkhead@icatcare.org and jemma.copas@icatcare.org.

ISFM/Cat Advocacy Assistant

  • Reporting to: ISFM Programme Manager
  • Hours: Full time, 35 hours per week, one-year fixed term contact.

Overview of the role:

This role sits across the veterinary (International Society of Feline Medicine, ISFM) and Cat Advocacy (CA) teams and works closely with internal and international external stakeholders in a number of areas including:

  • Cat Friendly Clinic Programme and relevant cat welfare project support
  • Content production and co-ordination
  • Database support and management
  • Campaign and events support

Responsibilities of the role:

  • Working with the Programme Manager on accreditations and reaccreditations of Cat Friendly Clinics.
  • Working on webinar coordination to assist the Programme Manager.
  • Writing content for social media covering both the physical health and mental wellbeing of the cat.
  • Working closely with the Marketing and Communications (Marcomms) team and internal and external subject matter experts to deliver engaging social media posts according to determined monthly themes.
  • Developing content for newsletters (ISFM vet, nurse and Intelligent Cat Care community) including writing copy and co-ordinating content with external contributors.
  • Responding to external cat queries, including creation and management of model answers in collaboration with customer support team.
  • Working with the Marcomms and Customer Support teams to create and manage a shared advocate qualitative feedback database, providing regular updates to ISFM, CA and Marcomms so that feedback is utilised appropriately.
  • Sourcing, inputting and appropriately tagging resources (photo, video and documentation) in collaboration with the Marcomms team and maintaining responsibility for the reviews of such items.
  • Providing content and working with external subject matter experts and stakeholders such as sponsors and partners on International Cat Day.
  • Assisting with charity events and supporting the Marcomms on social media coverage.
  • Working across ISFM and CA, coordinating content for specific internal or external projects.
  • Ensuring H&S and safe practises are maintained at all times and that risks identified, are reported or actioned as quickly as possible.
  • Ensuring data protection and the policy and processes are maintained across the charity’s business, client, and Company data, working with the Data Protection Manager (DPM) on any issues or concerns.

View the full job description and person specification here.

To apply, indicate the role you’re applying for and send your CV and covering letter to patricia.hawkhead@icatcare.org.


Senior Digital Learning Developer x 2

Two exciting, new roles are open in our Learning Team, contributing to the charity mission and vision by collaborating with colleagues and feline subject experts across the International Cat Care community to lead on the learning design and development of new online courses, including tutor-led, self-paced and micro-learning.

There are two roles, one permanent full time, and one full time project based for an 18-month fixed term.

These opportunities offer variety on a day-to-day basis. There will be interaction with stakeholders and internal specialists at all levels of the organisation and you’ll be joining an established Learning team who actively share ideas and work in partnership with the key stakeholders and subject matter experts to analyse learner groups and their needs.

You will have an opportunity to:

  • Input at all stages of the course development cycle
  • Help to shape our new micro-learning strategy and design process
  • Utilise your experience and expertise to refine our learning design and development process
  • Lead on course refresh projects considering feedback from our learners
  • Balance the pedagogical quality with our charitable and strategic priorities

Ultimately, you will play a critical role in delivering new learning opportunities that positively impact feline welfare by supporting and influencing those working and interacting with cats.

Responsibilities

  • To work with the key stakeholders and subject matter experts to analyse learner groups and their needs.
  • To build relationships with key stakeholders and subject matter experts to design and deliver creative and high-quality online learning solutions.
  • To be responsible for project management of departmental projects, deliver new learning solutions and plan and run learning design workshops with internal and external subject matter experts.
  • To maintain and refresh our existing courses delivered via the Brightspace virtual learning environment and provide day-to-day maintenance of our learning platform tools e.g. liaising with suppliers, overseeing system maintenance, keeping awareness of the product development roadmaps.
  • To explore and generate new ideas for learning delivery or approaches to learning design.
  • To liaise and provide support to associate markers when marking student assessments.
  • To actively engage in the learning technology community to stay abreast of the latest research and developments in distance learning and fully support the Head of Learning to deliver the departmental objectives and operational plan.
  • To support the Learning Administrator and Customer Service teams to resolve learner queries and build and maintain relationships with other departments (admin support, marketing, markers, finance etc) and liaise as needed for course development, delivery, and marketing.

Experience, skills, and qualifications

  • Learning design qualifications or a background and experience in designing online learning and assessments.
  • Experience of engaging and building relationships with subject matter experts to develop and deliver online learning.
  • An understanding of learning theory and the application of online course development and theory.
  • Highly adaptable, with the ability to project manage learning design and development projects.
  • Excellent organisational skills, with the ability to prioritise, meet deadlines and manage workload
  • Must be able to demonstrate tact, diplomacy, and confidentiality.

Desirable

  • Line management experience.
  • Awareness of science related subjects e.g. veterinary/ veterinary nursing CPD.

For full role responsibilities and person specification, click here.

To apply: Please state whether you’re applying for the permanent or project-based role and send a CV and covering letter outlining your interest in the role as well as your salary expectations to:

patricia.hawkhead@icatcare.org  – HR Director

ceri.hitchings@icatcare.org – Head of Learning

Location: These roles are based in our offices in Tisbury, Wiltshire, we are currently operating hybrid working and attendance in the office is necessary, but managed around meetings, work requirements and training.