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Portal Terms and Conditions

Statement of rights and responsibly for the use of International Cat Care’s online Portal (

This agreement was written in English (UK). To the extent any translated version of this agreement conflicts with the English version, the English version Controls.

The parties of this agreement are

International Cat Care Ltd (with its veterinary division the International Society of Feline Medicine) is a charity registered in England & Wales, and company limited by guarantee. Charity No. 1117342 Company No. 6002684, VAT No. GB367327868, registered at: Place Farm, Tisbury, Wiltshire, SP3 6LW, UK, [email protected]


You, The user signing up to our membership or services

Data Policy

In accordance with the Data Protection Act 2018 and General Data Protection Regulation personal information held in both computerised and manually filed records will:

  • Be obtained and processed fairly and lawfully
  • Be used only for the specific purposes for which it was obtained and not in any manner incompatible with those purposes
  • Be adequate, relevant and not excessive for those purposes
  • Not kept longer than is necessary for those purposes
  • Be processed in accordance with individuals’ rights under the Act
  • Be protected from unauthorised access, unlawful processing, accidental loss, destruction or damage
  • Not be transferred to a country which does not ensure adequate protection for the rights of individuals in relation to the processing of personal information

As part of your membership with ISFM you will receive regular key communications as standard relating to Veterinary News, Events and Conferences.

All users of our services are able to manage their email preferences here. If you have any difficulty updating your details or preferences please contact International Cat Care directly.

The Portal enables International Cat Care to monitor and track engagement by users with the resources provided. This information is used only for the improvement of the Charities services and mission.

For our full privacy policy please contact; [email protected]

Registration and Account Security

To ensure you have the best experience from our system you agree that;

  • You will not provide any false personal information, or use someone else’s account
  • You will keep your contact information accurate and up to date
  • You will not share your password, let anyone else access your account or do anything else that may jeopardise the security of your account
  • Where needed, International Cat Care Ltd reserves the right to proxy as a user to enable resolution of problems or to help manage data on behalf of the user; however, such use will be restricted to technical resolutions only and at no point will International Cat Care Ltd impersonate or post as you to others.


To keep our community safe and to the standards we hold you accept the following commitments;

  • You will not post unauthorised commercial communications (such as spam)
  • You will not collect users content or information
  • You will not upload viruses or other malicious code
  • You will not bully, intimidate or harass any user or administrator
  • You will not solicit any user for information not related to veterinary practice or medicine
  • You will not post content that is religious, discriminatory, hate speech, threatening, pornographic, or otherwise deemed inappropriate for a professional network
  • You will not use the system to do anything unlawful or malicious
  • You will not do anything that could disable, overburden or impair the proper working of this system

International Cat Care retains the right to terminate any users immediately without refund if they believe a user’s activities have breached any of the above commitments.

Information services

Diligence and care will be taken when using the information provided. All services are subject to copyright law. We use our best endeavours to ensure all information provided by us is as up to date as possible.

However, you should not rely on the information provided as the sole basis for making business, clinical, legal or other decisions. You should seek appropriate independent advice before making any such decisions. The content of all publications are the opinion of the author(s). In no event shall any losses (including but not limited to financial or standing) in whole or in part be borne by us.

Professional Membership

When you submit your application on line, or telephone or email us with details of your application, you are making an offer to subscribe to our membership which, if accepted by us, will result in a legally binding contract.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. You may not transfer any of your rights and obligations under these terms and conditions to another person.

If you are accepted into membership, but it subsequently turns out that any or all of the information provided by you was misleading or false, we reserve the right to revoke the membership with immediate effect, without the right of appeal or refund.


Access to our ISFM Vet membership is only available to professionals holding an active membership subscription.

We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card or failure of an alternate payment method.

Payment for membership renewal is due by 23:59 on the day your membership expires to maintain continuous access to member benefits.

Force Majeure

International Cat Care shall not be liable to the user for any non performance of its obligations by reason of matters beyond its control including, but not limited to, any act of terrorism, war, riot, civil commotion, compliance with any law or government order, fire, flood or storm, strikes, or any other industrial dispute, delay in transit, power failure, postal delay, or any event that cannot be reasonably be planned for or avoided.

In the event of Force Majeure we will continue our services as soon as reasonably possible.

Clinic Membership

ISFM Clinic members are able to invite up to 5 qualified vets who work within their practice to ISFM’s online membership platform. Each vet must use a unique email address to create their account. If you would like to add more than 5 vets to your practice, please contact ISFM in advance for review.


We offer a seven working days’ cooling off period for new members starting from when your membership is activated.

This allows you to cancel your subscription without penalty. If you wish to cancel your new subscription, you must notify us within these seven working days in writing by email to [email protected].

Your membership is a rolling agreement which will automatically renew upon the anniversary of your acceptance. You will receive a renewal notice 7 days in advance of the anniversary of your application date, informing you of your entitlement to cancel and of any changes to your renewal fee.

You can cancel your automatic renewal at any point by visiting the subscription area of your Account or Clinic in the Portal.


You can cancel your automatic renewal at any point by visiting the subscription area of your Account or Clinic in the Portal.

Once renewal of your membership has occurred, it will still be possible to cancel your membership after the 7 day cooling off period, but we are not obliged to offer a refund.


Fees displayed on the application section of the website will prevail at all times.

We reserve the right to increase the price of the membership subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the price of your membership subscription, we will inform you as soon as is reasonably possible.


We may change these terms and conditions at any time upon giving you 14 days prior written notice. The most recent edition of these terms and conditions will be binding upon you.

Members may exit the contract without penalty if they do not accept any proposed variation.

Governing Law

These terms and conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.

If any English court or competent authority decides that any of the provisions of these Terms and Conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

We will respond to any complaint or query received within five working days. This may be an acknowledgement that we have received a complaint whilst further investigations are carried out.


In this agreement the headings are used for convenience only and shall not affect its interpretation.