Online Shop Privacy Notice
International Cat Care (iCatCare) is committed to ensuring your personal information is protected. This privacy notice describes how iCatCare, the data controller, collects, uses and protects your information. This policy is limited to the use of the online shop.
To view our other privacy notices, please click here.
Purpose of data collection and processing
We are required to hold some types of information to fulfil our contractual and legal obligations. We will hold your personal information on our systems for as long as it is necessary for the relevant activity, or as long as required by UK law. iCatCare needs to hold and process personal data about you for the following reasons:
a) To administer the iCatCare online shop;
b) To process any payments and if applicable, shipments;
c) To manage our financial records;
d) To provide support with our online shop, if requested;
e) To ensure we can fulfil our statutory, regulatory and legal obligations.
Who has access to your data and how is it shared?
Access to your data in our systems is limited to iCatCare employees and only for the purposes outlined above or third parties for the purpose of fulfilling your order.
What data do we hold?
The following information is collected when you use our online shop:
a) Your name
b) Your address (billing and shipping)
c) Your phone number
d) Your email address
e) Details of the payment, including the purpose of the payment
f) Amount paid
When using our online shop, you will be allocated a unique ID. Other unique information may also be added to your order to ensure it can be easily identified.
Additional data may be collected and stored by providers of third party applications used by iCatCare. This may include IP addresses of users, any location information contained there, and any actions taken by a user while signed into their account, including a timestamp, which may be stored in an activity log.
Your data is stored in systems used by iCatCare to conduct its business. Access to those systems are secure and restricted to iCatCare employees who require it to perform their duties.
Some of the systems used are provided and hosted by a third-party provider who will publish their own privacy policies. iCatCare is committed to reviewing privacy and data protection policies of providers of third-party systems on a regular basis.
Your personal data is processed and retained as per this policy for as long as it is necessary for the relevant activity, or as long as required by UK law.
Updating your data
It is important to us that we always hold the most up-to-date information about you. To update your data held by iCatCare, please email email@example.com.
Once a request has been received, it is processed within one month.
How do we contact you?
Our communications are normally by email and most communications are only sent out via email, using the email address you provided. In some instances, however, we may also contact you by phone or by post.
Unless you separately opted-in to receive our communications, we will only communicate with you in relation to your order or payment via our online shop.
Rights to access?
You have the right to access the personal and supplementary information held about you by us.
To access the information, please email firstname.lastname@example.org.
Information will be provided at the latest within one month of receipt.
Rights to erasure?
At the point where we no longer need to process your data for your order or payment, you have the right to ask us to erase your personal data. If you choose to exercise this right, we will delete most of your personal data held by iCatCare.
We will, however, retain some basic information, more specifically:
a) Your Name
b) Details of the payment
c) Amount paid
Any data that remains on our systems can only be accessed by the relevant departments for administrative purposes and will be retained for up to seven years.
To exercise your right to erasure, we suggest that you send us an email at email@example.com. You may also request verbally by contacting a member of the team who will confirm your request in writing and pass on your request to relevant members of staff.
Your request will be processed within one month and after having received and processed your request, we will no longer contact you by email, phone, post or any other means.
Right to restrict processing
You have the right to restrict the way in which your data is processed as long as the processing falls outside the performance of a contract.
To exercise your right to restrict processing, we suggest that you send us an email at firstname.lastname@example.org. You may also make your request verbally by contacting a member of the team who will confirm your request in writing and pass on your request to relevant members of staff. Your request will be processed within one month.
Right to Object
You have the right to object to your data being used for purposes of scientific/historical research and statistics. To exercise your right to object, please email email@example.com.
If you are not happy with how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at www.ico.org.co.uk.
Rights in relation to automated decision making and profiling
iCatCare does not use automated decision making or profiling in the context of its online shop.
Changes to our privacy policies
Our privacy policies are reviewed regularly. Updates will be posted on the iCatCare website.
If we ever make significant changes to the way we process your personal data, we will either clearly highlight this on our website or write to you directly.