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Conference & Events Privacy Notice

Introduction

International Cat Care (iCatCare) is committed to ensuring your personal information is protected. This privacy notice describes how iCatCare, the data controller, collects, uses and protects your information when you contact us about our conferences and events.

Purpose of data collection and processing

We are required to hold some types of information to fulfil our contractual and legal obligations. We will hold your personal information on our systems for as long as it is necessary for the relevant activity, or as long as required by UK law. iCatCare needs to hold and process personal data about you for the following reasons:

a) To complete the booking process;
b) To process any payments and if applicable, shipments;
c) To manage our financial records;
d) To provide support with our events;
e) To ensure we can fulfil our statutory, regulatory and legal obligations.

Who has access to your data and how is it shared?

Access to your data in our database and systems is limited to iCatCare employees and only for the purposes outlined above. iCatCare does not sell or share your data with third parties.

What data do we hold?

The following information is collected when you make an event booking:

a) Your name
b) Your address (billing and shipping)
c) Your phone number
d) Your email address
e) Details of the payment, including the purpose of the payment
f) Amount paid

When using our event software, you will be allocated a unique ID. Other unique information is also added to your order to ensure it can be easily identified.

Additional data may be collected and stored by providers of third party applications used by iCatCare. This may include IP addresses of users, any location information contained there, and any actions taken by a user while signed into their account, including a timestamp, which may be stored in an activity log.

Data storage

Your data is stored in systems used by iCatCare to conduct its business. Access to those databases is secure and restricted to iCatCare employees who require it to perform their duties.

Some of these databases and systems used are provided and hosted by a third-party provider who will publish their own privacy policies. iCatCare is committed to reviewing privacy and data protection policies of providers of third-party systems on a regular basis.

Data retention

Your personal data is processed and retained as per this policy for as long as it is necessary for the relevant activity, or as long as required by UK law.

Updating your data

It is important to us that we always hold the most up-to-date information about you. To update your data held by iCatCare, please email dpm@icatcare.org

Once a request has been received, it is normally processed within one month.

How do we contact you?

Our communications are normally by email and most communications are only sent out via email, using the email address you provided. In some instances, however, we may also contact you by phone or by post.

Unless you separately opted-in to receive our communications, we will only communicate with you in relation to your event booking.

Rights to access?

You have the right to access the personal and supplementary information held about you by us.
To access the information, please email dpm@icatcare.org
Information will be provided at the latest within one month of receipt.

Rights to erasure?

At the point where we no longer need to process your data in relation to your order or payment, you have the right to ask us to erase your personal data.
We will, however, retain some basic information, more specifically:

a) Details of the payment
b) Amount paid
c) Event attended

Any data that remains on our systems can only be accessed by the relevant departments for administrative purposes and will be retained for up to seven years.

To exercise your right to erasure, we suggest that you send us an email at dpm@icatcare.org. You may also request verbally by contacting the Conference and Events Manager, who will confirm your request in writing and pass on your request to relevant members of staff.

Your request will be processed within one month and after having received and processed your request, we will no longer contact you by email, phone, post or any other means.

Right to restrict processing

You have the right to restrict the way in which your data is processed as long as the processing falls outside the performance of a contract.

To exercise your right to restrict processing, we suggest that you send us an email at dpm@icatcare.org. You may also make your request verbally by contacting the Conference and Events Manager, who will confirm your request in writing and pass on your request to relevant members of staff. Your request will be processed within one month.

Right to object

You have the right to object to your data being used for purposes of scientific/historical research and statistics. To exercise your right to object, please email dpm@icatcare.org.

Rights in relation to automated decision making and profiling

iCatCare does not use automated decision making or profiling in the context of its Conferences and Events.

Changes to our privacy policies

Our privacy policies are reviewed regularly. Updates will be posted on the iCatCare website.

If we ever make significant changes to the way we process your personal data, we will either clearly highlight this on our website or write to you directly.

If you are not happy how we are using your information or how we have responded to your request, you have the right to complain to the Information Commissioner’s Office at www.ico.org.co.uk.

Privacy Policy

See our full Privacy Policy

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